Masterminds Edu Academy respects your privacy. This policy explains how we collect and use information when you visit our website, submit a coaching enquiry or contact our team.


1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

• Your name and mobile number.
• Your selected course or exam, academic qualification and preferred callback time.
• Information you voluntarily provide when contacting us.
• Your enquiry reference number, submission date, follow-up progress, demo status and admission status.
• Advertising-source information, including campaign, keyword, gclid, gbraid, wbraid and UTM parameters.
• Technical information processed by our website and service providers, such as IP address, browser information and website interactions.


2. HOW WE USE YOUR INFORMATION

We use enquiry information to:

• Respond to your questions and arrange requested callbacks.
• Explain relevant courses, batches, fees and preparation options.
• Arrange demo classes and provide admission-related assistance.
• Maintain enquiry and follow-up records.
• Protect our forms against spam, misuse and duplicate submissions.
• Understand which advertising campaigns generate enquiries.

Submitting an enquiry allows our team to respond about that enquiry. It does not provide blanket consent for unrelated marketing.


3. COOKIES AND GOOGLE TRACKING

Our landing pages use session cookies and browser storage to support form security, remember advertising-source information and prevent duplicate measurement.

We use Google Tag Manager to manage measurement tags. Depending on the tags enabled, Google Ads may process cookies, advertising identifiers and interaction information to measure successful enquiries, WhatsApp clicks and telephone-link clicks.

Google may receive information such as your IP address and the page you visit when its services load.

You can learn more about Google's use of information here:
https://policies.google.com/technologies/partner-sites

Submitting an enquiry is separate from any consent required for optional advertising tracking. You can manage cookies and stored website data through your browser settings. Blocking essential cookies may affect form functionality.


4. STORAGE AND SHARING

Enquiry information is held in our enquiry records and may also appear in email notifications sent to our team.

Information may be processed by authorised staff and service providers supporting our hosting, email and measurement systems, including Hostinger and Google. These providers may process information outside your region.

Information may also be disclosed where required by applicable law.

If you contact us through WhatsApp or visit an external website through one of our links, that service's own privacy policy also applies.


5. HOW LONG WE KEEP INFORMATION

We retain coaching-enquiry information for [INSERT APPROVED RETENTION PERIOD] after the last enquiry interaction, unless a longer period is required by applicable law.

Our retention arrangements cover enquiry records, notification emails, exports and backups. Admission-related records may require separate retention periods.


6. YOUR CHOICES AND PRIVACY REQUESTS

You may contact us to:

• Request access to information associated with your enquiry.
• Correct inaccurate information.
• Request deletion of your enquiry information.
• Ask us to stop further enquiry-related follow-up.

Email masterminds.punjab@gmail.com with the subject “Privacy Request.”

Please provide your enquiry reference or the mobile number used for your enquiry so we can locate the relevant record. We may need to verify your identity before acting on a request. Any legally required retention will be considered when handling deletion requests.

Please do not send identity documents unless our team specifically requests them through an appropriate channel.


7. ENQUIRIES ABOUT STUDENTS UNDER 18

Parents or guardians should contact our team when making enquiries on behalf of students under 18. They may also contact us with questions about information supplied concerning their child.


8. CHANGES TO THIS POLICY

We may update this policy when our services, information-handling practices or applicable requirements change. The revised policy will be published on this page with an updated effective date.


9. CONTACT US

Masterminds Edu Academy

Address:
484 R-L, Model Town, near Deep Hospital Road, adjoining Mittal Hospital, Ludhiana, Punjab 141002.

Email: masterminds.punjab@gmail.com
Phone: +91 85690 36181